Having trouble with your PennCard? View these common PennCard problems and solutions
|My PennCard does not work for entering my building||
Generally, it can take up to two (2) hours for building access privileges to become available after receiving a new PennCard. This applies for most campus buildings.
If you previously had access to Perelman School of Medicine or Health System buildings and recently received a new PennCard, you must contact PSOM Public Safety to have your access restored. Visit 109 Stellar-Chance Laboratories or call 215.898.0196. You must contact this office to renew your access each time you receive a new PennCard.
If you expected access to a building that you work or reside in, verify that you are on the access list for your building with the Building Manager.
|My PennCard does not work for dining plan transactions||Please verify your meal plan balance by visiting Campus Express.|
|My PennCard does not work for PennCash transactions||Please verify that your PennCash account has sufficient funds by visiting our PennCash website. If you have verified your account balance and still have a problem, contact the PennCard Center.|