Troubleshooting

Having trouble with your PennCard? View these common PennCard problems and solutions

 

Issue

Resolution

My PennCard does not work for entering my building

Generally, it can take up to two (2) hours for building access privileges to become available after receiving a new PennCard. This applies for most campus buildings.

If you previously had access to Perelman School of Medicine or Health System buildings and recently received a new PennCard, you must contact PSOM Public Safety to have your access restored. Visit 109 Stellar-Chance Laboratories or call 215.898.0196. You must contact this office to renew your access each time you receive a new PennCard.

If you expected access to a building that you work or reside in, verify that you are on the access list for your building with the Building Manager.

My PennCard does not work for dining plan transactions Please verify your meal plan balance by visiting Campus Express.
My PennCard does not work for PennCash transactions Please verify that your PennCash account has sufficient funds by visiting our PennCash website. If you have verified your account balance and still have a problem, contact the PennCard Center.